Satisfaction Guarantee. I pride myself on customer service. If you are unhappy with your purchase, please contact me to return it for a refund, less shipping costs. If an item has been grossly misrepresented, I will refund you in full, including shipping. If you are looking for something in particular, please email me. I may have it in stock and haven't updated the site yet, or I may be able to locate it for you.

Payment - Payment options are Check, Money order, Paypal, Visa or Mastercard.  If you choose Paypal, you will receive a Paypal invoice with your final total.  Paypal is fast, safe and secure.  You do not need to have a Paypal account to pay with a credit card through Paypal.  Once your payment has been received, your order will be shipped within 48 hours (excluding weekends and holidays).

If you choose Visa or Mastercard, you will receive a Propay invoice with your final total.  You will then be able to securely check out through ProPay, and your credit card number will remain secure and private.  Once your payment has been received, your order will be shipped within 48 hours (excluding weekends and holidays).  Your Propay charge will appear on your statement as sales@chestnuthilldesigns.com, my sister site.  Please make note of it.

If you choose Check or Money Order, your order will be held pending receipt.  Please mail checks or money orders, payable to Michelle Ives, to PO Box 481, Oxford, CT 06478.   Your order will be shipped upon receipt of your money order.  Your order will be held for 3-5 business days after your check is deposited before releasing it for shipment.